SHIPPING POLICY
Once you place an order, we start processing orders for shipment immediately.
Standard shipping time is 7-8 DAYS.
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Shipping information is relayed through email, on the email id specified at the time of order placement.
Delivery of each order will be to the registered address of the customer as mentioned at the time of order placement only.
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Free shipping is available on all products, subject to a minimum order value. A Shipping charge of Rs. 100/- will be applied to all orders below Rs. 2999/-
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Reverse Pick-ups are arranged only for returns of damaged or incorrect deliveries. NO reverse pick-up is arranged for any kind of exchanges.
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We ship orders PAN India via couriers like Shiprocket , Xpressbees , Delhivery, DTDC, India Post & Bluedart. All orders are shipped on surface transport basis.
For International orders, we use few of the above shipping agencies. Kindly reach out to us on whatsapp or email us before placing an international order to avoid any post order hassle.
RETURN & EXCHANGE POLICY
We put in a lot of time and love into handcrafting the products and your satisfaction is very important to us! Changing to a different style or colour is not possible.
Returns are subject to the following -
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We have a clear NO return policy. Exceptions are made only under two conditions:
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The received product has a damage or defect.
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The delivered product mismatches the order.
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The customer should notify Studiosaman within twenty four hours of receiving the product via email: (hello.studiosaman@gmail.com)
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The product should be unworn, unused, in new condition, with tags on and in the same packaging as sent.
The product should not be a custom made ( Any customisations rendered to change from actual garment like colour, Embroidery, Measurements)
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A store credit is generally awarded with an year-long validity of the same amount to be redeemed against any product of the same or greater value.